We warranty all of the products we sell against manufacturer defects for up to 30 days after your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund(If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the order includes promotions or discounts, the item will be refunded proportionally instead of full price. For example, if the original price of an item of your order is $20, and the grand total of your order is $18 after a $2 off discount, so you will receive $18 refund after cancelling this item.

Refund method and time

All payments are refunded to the original payment method.After confirming the refund, we will restore the refund to the original method within 48 hours, but the specific time for the refund to reach the account depends on the processing time of the credit card organization of your payment method. If you still have not received the refund within 7 days, please contact us via support@nilesilo.com

Nilesilo

Address: No. 28, 30th Floor, Building 10, District C, Dingxiu International Zone C, Tangjiadun Village, Jianghan District, Wuhan, China.

Phone: 13247102116

Email: support@nilesilo.com